Noting that “anyone who thinks Big Tech isn’t about power” needed a rethink, UK Labour Party politician and Prospect union leader Andrew Pakes tweeted, “We are normalising work #surveillance into our homes. However, Christy Hoffman, general secretary of UNI Global Union, told The Guardian that this level of home surveillance “forces workers to make a choice between being spied upon and being employed.” No additional monitoring was asked for, a spokesperson claimed.Īccording to Teleperformance spokesman Mark Pfeiffer, the company was “constantly looking for ways to enhance the Teleperformance Colombia experience for both our employees and our customers, with privacy and respect as key factors in everything we do.”
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However, Uber confirmed that it had requested the company to monitor workers handling its account to verify that only authorized employees were accessing private and sensitive user data, including credit card details and trip information.
#Tech pressuring its callcenter install cameras code#
She said the company “does not tolerate violations” of its vendor code of conduct – including conditions that relate to labor rights – and “routinely audit(s) our vendors for compliance.” Similarly, an Amazon spokesperson denied that the company had “required or asked” for additional monitoring for remote workers. He added that a company audit of Teleperformance operations in Colombia earlier this year did not turn up any “core violations of our strict standards.” In response to the Colombian workers’ concerns, an Apple spokesperson said the company “prohibits the use of video or photographic monitoring by our suppliers” and claimed to have “confirmed Teleperformance does not use video monitoring for any of their teams working with Apple.”
Also on rt.com Apple releases FAQ downplaying privacy concerns over new ‘child protection system’ as watchdogs warn of overreach “It’s a violation of my privacy rights, and the rights of my husband and mother-in-law who live with me,” she said. She told the news outlet that the company had not yet put in additional cameras but said she was worried about microphones picking up her husband’s snoring. I don’t want to have a camera in my bedroom.Īnother employee, who works on the Amazon account, said the only room in her apartment quiet enough to take customer calls from Spain at night is the bedroom. The contract allows constant monitoring of what we are doing, but also our family. Speaking on condition of anonymity since she was not authorized to speak to news media, a Bogota-based Teleperformance worker told the outlet that she signed the document because her supervisor reportedly told her she would be moved off the Apple account if she did not. According to NBC News, the contract was sent to 95% of Teleperformance’s 39,000 employees in Colombia who were working remotely. There is also reportedly a clause that requires them to undergo lie-detector tests if required by the company. The contract also allows data collected from workers’ family members, including minors, to be stored and subjected to video and voice analysis.Īs well, employees had to agree to share biometric data including fingerprints and photos.
In March, Teleperformance issued an addendum to its employment contracts that required workers to let the company put in cameras – apparently to record and track their work performance at home in real-time. Remote workers at one of the world’s largest call center firms are reportedly being pressured to allow AI-powered camera surveillance to monitor their workspaces at home – even in bedrooms.
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